We are making temporary changes during the COVID-19 outbreak to protect our staff and clients!

We plan to remain open in order to care for your pets with minor changes to normal business hours and protocols.  The following protocol will be temporary. We ask your understanding in instituting and following this plan.  We appreciate your patience during this stressful time.

In order to decrease foot traffic in a confined space and encourage social distancing, the following policies will be put into effect until further notice:

Call our office to schedule an appointment time as usual.
-  When you arrive in the parking lot, please remain in your vehicle and call 417-326-2997
-  One of our outstanding team members will come to your vehicle to collect your pet and obtain a history.  Please confirm that they are on a reliable leash/collar or in a carrier.  We need to have minimal face to face contact (social distancing).
-  We ask that you wait in your vehicle while your pet see’s the veterinarian. If we need to arrange a drop-off appointment, please let our staff know.
-  We will examine your pet and review treatment plan details via telephone, or a doctor will step out to speak with you.
-  You may pay with credit card via telephone, or cash, check, or card may be given to our technician at the end of your appointment time.
-  Once all services are completed, we will return your pet to your vehicle.

If you or any member of your household are ill or has ran a fever in the past 14 days, PLEASE notify us.  If your pet's issue is not an emergency, we will reschedule.  If it is an emergency, we ask that an alternative person bring your pet to their appointment. If this is not feasible, we will discuss methods to protect our team.

If you need medications or diets, please call from your vehicle and we will bring them to you. We also offer DISCOUNTED shipping for all prescriptions and preventatives. Most orders will ship the same day!

We value you and your pets and want to remain open to provide needed services in a timely fashion. If our team gets sick, we will not be able to care for your pets in times of emergency. In addition, our staff have families of their own and we want everyone to remain safe and healthy.

We thank you for your understanding and patience in the stressful time.  

As always, please feel free to contact us with any questions or concerns. You may refer to our facebook page at Facebook.com/AnimalCareBolivar for updates.

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